Patient Resources

Your Community. Your Care.

We’re dedicated to providing personalized, relationship-focused, community-centered care to every patient we serve. Whether you’re visiting Hale County Hospital for the first time or returning for follow-up care, we’re here to make your experience as smooth and supportive as possible.

This page provides helpful information and resources to guide you through your care—from preparing for your visit to accessing services and support during and after your appointment.

For New Patients

Save time by completing your registration forms before your visit.

Download and complete the necessary forms. Submit the completed forms via fax, email, or in person at the first appointment.

For Existing Patients

Setting up your online Athena portal

  1. Go to the website 12717.portal.athenahealth.com

  2. Click “Sign Up Today”

  3. Fill out your information

  4. Verify your identity with your email or phone number

  5. Create a password

  6. Log in using your email and password

Payment & Pricing Policies

As a National Health Service Corps Site, Hale County Hospital is committed to serving all patients. We offer discounted fees for those who qualify and do not deny services based on a person’s race, age, gender identity, sexual orientation, color, national origin, sex, disability, religion, or ability to pay.

We accept many insurance plans, including Medicaid, Medicare, the Children’s Health Insurance Program (CHIP), Blue Cross Blue Shield, UnitedHealthcare, Humana, Aetna, TRICARE, AARP, and Physicians Mutual.

If you have questions about coverage or insurance eligibility, please contact our office for assistance.

Accepted Insurance Plans

Hale County Hospital is committed to transparency in healthcare pricing. To help patients better understand the cost of services, we provide access to our standard charges and pricing information.

For a detailed list of our Standard Charges, please click here.

In addition, we provide pricing for more than 300 commonly used services. To view our most recent Shoppable Services list, please click here.

Price Transparency

Both of our clinics offer a Sliding Fee Scale program designed to provide free or discounted care for eligible individuals who have limited or no ability to pay for medical services.

In addition to receiving quality healthcare, patients may also meet with a staff member who can provide financial counseling and help explore available payment options.

For more information about eligibility requirements and to apply, please download the forms below.

Sliding Fee Scale Program

Sliding Fee Scale Program details
Sliding Fee Scale Application